level 1. How about something close?

"That is your choice, sir"  WHY DOES THIS HAVE TO BE SO DIFFICULT? Message 1 of 2 (2,023 Views) We have had a horrible experience attempting to move our services from our old home to the new home. Verizon offered my wife a phone for $495 and I would have to … save hide report. JUST CURIOUS...was that response addressing my plea for assistance in obtaining a reasonable resolution? Thank you?? I won't go much into the details for their sake but I have a question. Anthony_VZ**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. Before canceling and reordering though, I would double check to make sure that you would even get new customer pricing at that point.

You already got your free month, but now you want another one.

Sprint offered me three new phones that cost me $50 total and a lower monthly bill and free hulu plus to switch. Cox is offering me a couple of very nice incentives to come back to them with out a contract and saving some money every month to boot. Everyone says something different and now we are being charged a termination fee when that IS NOT what was agreed to or asked for. We supplied the data; now, the decision is yours. You hear stories of how difficult Customer Service call centers can be and think "it can't be that bad..."  It is. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. So sorry, you are not a new customer so you cannot get the same deal.

2 years ago. Can anyone hear me? You've lived there for a year, and you get upset that all of the new tenants are getting free months, too. ‎04-18-2012 Can it be the same last name but different first name? Well, ok but there is still an $813 difference in cost over 24 months! You don't get new customer pricing as an exisiting customer. So, if you had actually read my post with comprehension you would certainly not have offered up your completely off base example of the apartment rental. I dont agree with Verizons policy but there are other options out there. Going to see if I can keep Verizon FiOS, but I don't want to deal with switching.

Try searching, Verizon Fios Community Terms of Service and User Guidelines. Call a Verizon Fios customer service number, use the online chat, download the My Fios app or visit the support center for troubleshooting guides.

He stated that Retention is the only department that can give you a better price, and apologized that they can't do it.
I did read you initial post, and the ones following. When I cancelled fios a few years ago retention was outsourced to a third party. Or is it too much trouble and easier to abandon that customer and hope that maybe he will sign back up later? Because when new service is added, they will run the regular credit check they do with all new sales … Feel free to switch to any company you can find that doesn't do exactly the same thing. Before canceling and reordering though, I would double check to make sure that you would even get new customer pricing at that point. Maybe it will be just too much trouble to cancel the service? ET, Monday through Friday, 8 a.m. to 5 p.m. local time, Verizon Fios Customer Retention Department. So, do I have to cancel my service and come back as a new customer to get a reasonable deal? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This is a basic marketing technique for the acquisition of new customers. Verizon has always offered premium pricing to new customers and have done so since the inception of FIOS.

Help me out and point me to the sentence where you are either assisting with a resolution or pointing me in the right direction? We have had a horrible experience attempting to move our services from our old home to the new home. How to troubleshoot picture quality issues.

11 comments. Best of luck. I have the reps name and extension from two years ago but none of the 800 number representatives tell you the same thing. Really? Some girl, you are kidding me with your response, right? I moved on to optimum cable until Verizon can beat their price. A Verizon rep sold us a plan that we could "move, even with only retaining a home phone" were other services not available. … Note that all but in-store contact should be available 24 hours a day, but … ‎04-18-2012 This is the way of the world. I am sorry that they were not able to give you anything close to what your daughter is getting. I just check with verizon retention and experienced the same thing as you. The only department within Verizon that can override costs is the retention office. I am not too sure, which is why I suggest double checking before doing anything. Sounds like maybe they terminated that contract and will be transferring those duties to their in house sales reps.

I'm under contract now, and I have an unlimited data plan still, which I think dearly of. They are going to let me buy a phone on the terms I sign up for a two year contract. - edited If you had read the initial post as carefully as the unhelpful Verizon response you would have noticed that I have spoken to "Customer Retention" several times for over an hour on each call, to no avail. I've been fortunate to have good dealings with the vzw loyalty department. We can't seem to get anyone who will actually help us.

That doesn't change the fact that there isn't anything anyone on this peer-to-peer support board can do to get you a better price. I will probably take advantage of one of them in the next week or so and my contract isnt up for another year. So I call back a second and third time over a period of 3 weeks and now the price goes UP and the incentives go DOWN! If they're the only people that can do it, they're the only people that can do it. On three occasions I have spent over 1 hour on the phone with the Customer Retention department trying to renew/upgrade my service with Verizon. Re: Customer Retention or Customer Abandonment? 11:48 PM. IS there anyone, any department, any hope of going just a little way to make a reasonable deal to retain a customer? What else are you wanting? But, seriously, you've been really, really helpful. Verizon Fios Customer Service Phone Numbers, Verizon Fios Troubleshooting & Helpful Guides, How to troubleshoot picture quality issues, General questions regarding Verizon Fios internet service, 800.827.4966, then press 9 in the automated phone message intro, General questions regarding Verizon Fios internet service, using Spanish language, Monday through Friday, 8 a.m. to 6 p.m. I did a renewal a year ago to get better pricing but now the competition is even offering financial incentives to compensate for breaking a contract. Pretty good payoff for Verizon's initial "new customer" offer, I'd say.
I unfortunately have nobody else I can change accounts with, so it's just me on the account and the place I live at. retention department ‎06-20-2018 03:15 PM.

I am not a 1 or 2 year customer asking for new customer pricing, I am an 8-10 year customer who fulfilled his 2 year contract with special pricing and have remained at higher pricing for an additional 6-7 years. 11:46 PM Is this thing on?

Try searching, Verizon Fios Community Terms of Service and User Guidelines. Please check your Private Message Inbox for a message from Verizon_Support.

I am sorry that you are no longer within your promotional period and were unsuccessful at getting back into it. Or was it just a not-so-veiled warning that Verizon will go to great lengths (searching CREDIT REPORTS for prior inquiries) to ensure that an exsting, LOYAL, decade long customer does not cancel service and obtain better pricing by re-subscibing? Hello.

You can choose between a self-installation kit or having a professional come to install Verizon Fios for you.

I am sorry that they were not able to give you anything close to what your daughter is getting.

If you want to contact Verizon using a different method, you can use any of the following options.

Customer Retention or Customer Abandonment? Get started with by seeing which plans are available in your area. Unable to find your answer here? Unable to find your answer here? IF THERE IS ANYONE OUT THERE THAT CAN GUIDE ME TO A REASONABLE RESOLUTION, PLEASE RESPOND! You can set up automatic payment for your Verizon Fios bills by logging into your Verizon account and completing setup in the Billing tab. Because when new service is added, they will run the regular credit check they do with all new sales and see its already been run on your social already and might not even give the new customer rate. I have the reps name and extension from … Hi DreamBig,Your issue has been escalated to a Verizon agent. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan. Dish network is really offering the best deal though to cut Verizon loose and save some bucks too!

The only department within Verizon that can override costs is the retention office. But again, thank you for your exceedingly valuable input, really. Cancelling and then reopening under different name is the best option? 100% Upvoted. Now verizon will not honor this and has "terminated" our contract. There are other ways to contact Verizon support besides making a call. I currently have Optimum as an option, which has been great for us, but I do want to stay for the gigabit.

I am a 20 year customer of Verizon(and obviously am a sucker for staying so long) and was looking at upgrading phones and getting some perks. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

Verizon Fios Customer Retention Department: 844.837.2262: Canceling service: 24 hours a day: Other Ways to Connect to Verizon Fios Customer Service. You can find your Inbox by clicking on your username at the top right corner of this page. I was wondering if you or your readers had any tips for getting a better deal when renewing a contract for Verizon Fios.

For those that remember Ma Bell, they were so big they got away with all kinds of stuff. A Verizon rep sold us a plan that we could "move, even with only retaining a home phone" were other services not available. Now verizon will not honor this and has "terminated" our contract. Example: You start a lease at an apartment and they give you a free month. Verizon is at that point now and they will change or change will beat them down. share. I was told to talk to the loyalty department once I receive the phone call I was told I would receive in … I recently signed up my daughter (who moved into her first new house) with FIos Triple Play just like Dad had provided her with for the past 8-10 years at home. Super! The short answer to your question is that Verizon has no use for Customer Retention.

I never got a great offer from the retention folks anyway. So, Dad calls Verizon to find a reasonable way to either get the same deal or something close. Good news, it was MUCH less expensive for MUCH better service than Dad has been paying for so many years AND she gets a $500 Visa card! How much sense does that make?


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